Refund policy

Refund Policy

Returns and Refunds Policy

Thank you for shopping with AfterVolt. We want you to be happy with your order. Please read our returns and refunds policy below.

14-Day Return Window

We offer a 14-day return policy for physical products purchased from AfterVolt. You have 14 days from the date you receive your order to request a return or exchange.

To be eligible for a return, your item must be:

  • Unworn
  • Unused
  • Unwashed
  • In the same condition that you received it
  • Returned with any original packaging or labels where possible

How to Start a Return

To start a return or exchange, please contact us at info@aftervolt.co.uk with your order number and the reason for your return.

Once your return request is approved, we will provide return instructions. Please do not send items back without contacting us first.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, misprinted, or you received the wrong item. We do not charge restocking fees.

Exchanges

If you need to exchange an item, please contact us at info@aftervolt.co.uk within 14 days of receiving your order. Once we receive and inspect your returned item, we will arrange the exchange where available.

Damaged, Defective, Misprinted or Wrong Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, misprinted, or if you receive the wrong item, please contact us immediately at info@aftervolt.co.uk.

Please include:

  • Your order number
  • A short description of the issue
  • Clear photos showing the problem
  • A photo of the packaging, if the item arrived damaged

If the issue is approved, we will arrange a replacement, refund, or another suitable solution at no additional cost to you.

Lost Orders

If your order appears to be lost in transit, please contact us at info@aftervolt.co.uk as soon as possible. We will review the tracking information and help resolve the issue.

Refunds

Once your return is received and inspected, we will notify you by email to confirm whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 5 to 10 business days. Please remember that your bank or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@aftervolt.co.uk.

UK Consumer Rights

This policy does not affect your statutory rights. If an item is faulty, damaged, not as described, or not fit for purpose, you are entitled to a refund, repair, or replacement under the UK Consumer Rights Act and Consumer Contracts Regulations.

Contact

AfterVolt

Office 19329, 182-184 High Street North, East Ham
London, E6 2JA
United Kingdom

Email: info@aftervolt.co.uk